Returns & Refunds

We want you to be happy with your Yellowhaus purchase. Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or other customer ordering errors.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at orders@gableandloom.com within 14 days of delivery. Include your order number and photographs showing the issue. We’ll review the problem and, when appropriate, arrange a replacement or refund at no additional cost.

Order changes and cancellations

Orders enter production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible. Once an order has entered production, we may not be able to change or cancel it.

Returns

Please do not send products back without contacting us first. If a return is required to resolve an approved issue, we will provide instructions.

Refunds

Approved refunds are issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact

Questions about an order or this policy can be sent to:

Gable & Loom
orders@gableandloom.com